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Institute for Patient-Centered Design, Inc.

Design with Patients in Mind

2018 PCD Innovation Summit Faculty

Walter Jones, AIA (Delegate)

Senior Vice President of Campus Transformation

MetroHealth System


Mr. Jones joined the Metrohealth System in October 2014 where he provides the strategic vision, leadership, management and operation of the departments of Facilities Management, Construction Management, Space Utilization, and Real Estate. He also leads the 

department of Campus Transformation that is specifically responsible for the development of MetroHealth’s estimated $1.2 billion, three-million-square-foot healthcare campus transformation.

Mr. Jones came to Metrohealth, following eleven years as Senior Vice President of Facilities Planning and Development for Parkland Health and Hospital System where a significant part of his duties had included responsibility for the development, of Parkland’s approximate $1.3 billion new 865 bed hospital and medical campus project. Prior to Parkland, Jones worked in Atlanta, Georgia as an associate with Howell, Rusk, Dodson Architects.

Walter Jones, AIA (Delegate)

Facilities PM, Grady Health System

Atlanta, GA

George is a healthcare facilities architectural and construction

project manager representing healthcare providers, caregivers, patients, and family members in projects in hospital, clinical, and support settings since beginning his career with Emory Healthcare (then Emory University Hospital), in 1988. With the Grady Health System, since 

2000, he has developed and implemented projects ranging from campus master planning to facility signage and wayfinding, most recently completing the design oversight for the nationally recognized Marcus Stroke and Neuroscience Center, expansion of the Level 1 Trauma Center, relocation of neighborhood health centers to state of the art facilities, and the historic refurbishment of the Phillip Shutze designed Goddard Memorial Chapel.

Marjorie Serrano, RN, PNP, AIA, EDAC

Nurse Practitioner

Parkland Health & Hospital System

Dallas, TX

Marjorie Serrano practices as both a nurse practitioner and architect. Her career goal as an architect is to improve health care by improving facilities through efficient operational planning, design, collaboration, and research. She believes involving patients, families, and front line staff in planning is essential to a successful project.

After many years in nursing, she earned a Masters of Architecture in 2005. Her architecture career includes award-winning hospital projects at HKS, facilities management at Parkland Hospital & Health System in Dallas, and Clinical Planning with Blue Cottage Consulting. In addition to extensive clinical experience, Marjorie has a strong background in operational planning, healthcare innovations, codes, and facility guidelines.

Kiana Ayers, RN

Registered Nurse, Emory Healthcare

Atlanta, GA

Kiana Ayers is the lead educator for Powerful Petals; a community based breastfeeding education program, providing support and education for moms in the community and the workplace to initiate and continue breastfeeding for as long as mother and baby desire. The goal of this program is to increase

awareness, increase access to support and provide a warm, 

supportive environment for mothers while breastfeeding.

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